Privacy Policy

1. Introduction

At Coplay Club, we are committed to protecting your privacy and the privacy of your family. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

By using Coplay Club, you consent to the data practices described in this policy. If you do not agree with the practices described in this policy, please do not use our service.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide when you:

• Create an account: Name, email address, and password
• Complete your profile: Gaming experience, play frequency, favorite games, and platform preferences
• Add family information: Children's names (nicknames), ages, gaming experience, and other family details
• Use our services: Game preferences, challenges you're working on, and other information you share
• Contact us: Information you provide when reaching out for support or questions

2.2 Automatically Collected Information

When you use our service, we automatically collect certain information, including:

• Device information (browser type, operating system, device identifiers)
• Usage data (pages visited, time spent, features used)
• IP address and general location information
• Cookies and similar tracking technologies

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our service
• Personalize your experience and provide tailored game recommendations
• Process your account registration and manage your account
• Communicate with you about your account, our service, and updates
• Respond to your inquiries and provide customer support
• Detect, prevent, and address technical issues and security threats
• Comply with legal obligations and enforce our terms

4. AI-Powered Personalization and Third-Party Services

To provide you with personalized game recommendations and content, we use artificial intelligence services provided by third parties, specifically OpenAI.

4.1 What Information We Share with OpenAI

When you use our personalized features, we send the following information to OpenAI's API to generate personalized recommendations:

• Your name (first name and last name, if provided)
• Your gaming experience and play frequency
• Your favorite games
• Platforms you own
• Challenges you're working on
• Your children's names (nicknames) and ages
• Your children's gaming experience
• Content from our platform (game titles, descriptions) for context

4.2 How OpenAI Uses This Information

This information is sent to OpenAI's API to generate personalized game recommendations and explanations. According to OpenAI's policies:

• OpenAI does not use data sent via their API to train their models
• Data sent to the API is processed to generate responses and is not stored by OpenAI for training purposes
• OpenAI may retain API data for abuse and misuse monitoring purposes for a limited time

For more information about OpenAI's data practices, please review their API data usage policies.

4.3 PostHog Analytics

We use PostHog to understand how visitors use our website and to improve our service. PostHog collects:

• Pages you visit and time spent on each page
• How you arrived at our site (referral sources)
• Your general geographic location (country/city level)
• Device and browser information
• Interactions with our signup and onboarding flow

PostHog uses cookies to collect this information. The data is processed by PostHog and is subject to PostHog's Privacy Policy. We only create user profiles for identified (logged-in) users, not anonymous visitors.

You can opt out of PostHog tracking by using browser privacy extensions that block analytics scripts, or by enabling "Do Not Track" in your browser settings.

4.4 Your Control

You can control what information is used for personalization by:

• Updating your profile information in your account settings
• Removing or modifying children's information
• Choosing not to use personalized features (though this may limit the relevance of recommendations)
• Using browser privacy extensions or "Do Not Track" settings to opt out of analytics

4.5 Advertising Measurement (Meta and OpenAI)

We use the Meta Pixel on our offer and checkout confirmation pages to measure visits, checkout starts, and completed purchases from our advertising. Meta receives information about these actions, the offer and purchase amount, and browser information such as your IP address, device information, page URL, and cookie identifiers. Meta may associate this information with your Facebook or Instagram account to measure and personalize advertising.

We also send purchase events from our server to Meta through the Conversions API, including a hashed email address, IP address, browser information and advertising cookie identifiers, for measurement and deduplication with the pixel. Hashing transforms your email into a coded value that Meta can match to its records. We do not send your name, raw email address, or children's profile information as event fields. We disable Meta's automatic event collection. We also keep campaign tags with your checkout so we can measure which ads lead to purchases.

We do not load the Meta Pixel when your browser sends Global Privacy Control or Do Not Track. We record this choice when you start checkout and also skip the server-side purchase event for that checkout. You can use browser controls to block advertising cookies; blocking cookies alone does not disable server-side purchase measurement. For information about Meta's use of data and its advertising controls, see Meta's Privacy Policy.

When we advertise in ChatGPT, we use OpenAI's measurement pixel in the same way: it records that a visit came from an ad (a click identifier in the page address, kept in a cookie for 30 days) and reports completed purchases, with the offer and amount. We also send those purchases from our server to OpenAI's Conversions API with a hashed email address, IP address and browser information, so the two reports are matched and counted once. The same rules apply: no pixel and no server event when your browser sends Global Privacy Control or Do Not Track, and no name, raw email address or children's profile information in any event. See OpenAI's Privacy Policy for how OpenAI uses this data.

5. Information Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

• Service Providers: With trusted third-party service providers who assist us in operating our service (such as OpenAI for personalization, hosting providers, and analytics services)
• Legal Requirements: When required by law, court order, or government regulation
• Protection of Rights: To protect our rights, privacy, safety, or property, or that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
• With Your Consent: When you have given us explicit permission to share your information

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

We use industry-standard security practices including:

• Encryption of data in transit (HTTPS/TLS)
• Secure password storage (hashing and salting)
• Regular security assessments and updates
• Access controls and authentication

7. Children's Privacy

Coplay Club is designed for parents and families. We collect limited information about children (such as nicknames and ages) only when provided by a parent or guardian in the context of personalizing recommendations.

We do not knowingly collect personal information directly from children under 13 without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately and we will take steps to delete such information.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request a copy of your data in a portable format
• Opt-Out: Opt out of certain data processing activities (where applicable)

To exercise these rights, please contact us through our website or by email. We will respond to your request within a reasonable timeframe.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with a small amount of data that are stored on your device.

We use the following types of cookies:

• Essential cookies: Required for the website to function (e.g., session management, authentication)
• Analytics cookies: Used by PostHog to understand how you use our website and improve our service
• Advertising cookies: Used by Meta on the Minecraft creator-list offer to measure advertising and connect visits with purchases

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service. You can also opt out of analytics cookies by using browser privacy extensions or enabling "Do Not Track" in your browser settings.

10. Data Retention

We retain your personal information for as long as necessary to provide our service, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal information, except where we are required to retain it for legal purposes.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using our service, you consent to the transfer of your information to these countries.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our website or by email.